Refund & Cancellation Policy

This policy applies to all paid Waydly subscriptions purchased by you ("Customer") from PolarCurve LLC, a Wyoming, United States limited liability company that operates the Waydly service. It supplements the Terms of Service.

Waydly is a digital subscription service. We do not sell or ship physical goods.

Paid plans (Starter US$29/month, Pro US$79/month, Agency US$199/month) are billed in advance, monthly, in U.S. dollars, via Stripe, Inc. Your card is charged on the date you start the paid plan and on the same calendar day of each subsequent month, until you cancel. Failed payments may result in suspension of paid features after a short grace period.

You can cancel your paid subscription at any time before the next renewal date to stop the next monthly charge. If you cancel after a renewal charge has already been submitted for the current billing period, the cancellation will stop future renewals only and will take effect at the end of the current paid billing period.

You can cancel in either of the following ways:

• In the dashboard. Sign in at app.waydly.com → Billing → Cancel subscription. Cancellation takes effect at the end of the current paid billing period. You retain access to paid features until then. After that, your account moves to the Free plan; your data, links, and form submissions remain on your account.
• By email. Send a cancellation request from the email address on your account to hello@waydly.com with the subject line "Cancel subscription". We will process the cancellation within 1 business day and reply to confirm. Cancellation takes effect at the end of the current paid billing period.

Cancellation stops future automatic renewals. It does not delete your account. To delete your account and all associated personal data, see §9 of our Privacy Policy ("Your rights") for the data-erasure process.

Our standard policy is that the current paid period is non-refundable once it has begun, and cancellation takes effect at the end of that period. This is consistent with standard SaaS practice for digital services delivered electronically.

We will, however, issue a refund in the following cases:

• You are entitled to one under applicable law. If consumer-protection or distance-selling law in your jurisdiction (for example, the EU Consumer Rights Directive's 14-day right of withdrawal for non-business consumers, where it has not been waived) entitles you to a refund, we will honor that right. Contact us at hello@waydly.com referencing your statutory right.
• Duplicate or incorrect charge. If you were charged twice for the same period, or charged after we confirmed your cancellation, we will refund the erroneous charge in full.
• Material outage or service failure attributable to us. If the Service was materially unavailable for an extended period within a billing month and the failure is attributable to us, we will issue a pro-rata credit or refund at our discretion, subject to the limitations in the Terms of Service.
• Termination by us for a reason not based on your breach. If we terminate your access in those circumstances (for example, on extended notice as described in §15 of the Terms of Service), we refund any unused prepaid fees on a pro-rata basis.

We do not refund prior monthly periods, partial usage of a current period, or cancellations made after a renewal date has already passed, except as required by law.

Approved refunds are issued to the original payment method used for the charge (typically the card processed by Stripe). Expected timeline:

• 5–10 business days for the refund to appear on your card statement.
• Some banks take longer to post a credit back to your account; the timeline above reflects when we initiate the refund through Stripe.
• If your card was canceled or replaced since the original charge, your bank typically rerouts the refund to the replacement card. If it does not, contact your bank.

• It does not stop a charge that has already been authorized and is in flight on the current day.
• It does not delete your account or your data. To delete your account, email hello@waydly.com from the address on the account; see the Privacy Policy for the erasure process and timeline.
• It does not pause your subscription. Waydly does not currently offer a pause feature.

We ask that you contact hello@waydly.com before filing a chargeback with your card issuer. Most disputes are faster to resolve directly. If you file a chargeback for a legitimate charge, your account may be suspended pending resolution; we will respond to your card issuer with evidence of the charge and the service rendered.

The Free plan does not involve a charge. There is nothing to cancel or refund. You may delete your Free account at any time by emailing hello@waydly.com.

We may update this Refund & Cancellation Policy from time to time. Material changes will be announced by email to active paying customers at least 14 days before they take effect. Changes do not affect refund rights already accrued for prior billing periods.

For cancellation or refund questions: hello@waydly.com. We reply within 1 business day.

PolarCurve LLC, c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.